Refund policy
- You can return any items within 14 days of receiving your order*. Exceeding this time may result in your claim being denied.
- If you wish to return your items, there will be a 20% restocking and administration fee.
- We are unable to offer a refund or exchange for any products that have been cut, damaged or used in any way under any circumstances, or for products not returned in their original packaging.
Wall panels should be treated as building materials and always need to be cut before installing to your walls. If our panels will have small defects or damage to the corners, edges, or the back of the panel, this can be easily fixed by cutting 25mm from the end of the panels as they always need to be cut square before the panels are fixed to the walls. If you are not sure about anything we can give our experts advice before you install your panels.
If you would like to return any items, you will need to arrange for the products to be sent back to us which will be chargeable to yourself. Once the products have been received back at our warehouse and checked over by quality control, you will be refunded minus a 20% handling fee.
Please note that we have a 14 day returns and refund policy for resolving any issues from the date of delivery.
*Our returns policy only refers to items that have been received in good condition. Please email support@decobooster.com along with your name, order number, and reason for return.
If you have received a faulty / damaged product please refer to our ‘Faults / Damages’ section below.
Faults / Damages:
- Any faults or damages must be reported within 14 days of receiving your order. Exceeding this time may result in your claim being denied.
• If you have received the wrong product, we will need to see photographic evidence of what you have received before we can arrange for an exchange.
• If you have received a damaged product, we will need to see photographic evidence before we can authorise any replacements / refunds.
• If the product you’ve received is faulty / damaged, we may offer a replacement / partial refund / full refund as appropriate in accordance with your consumer rights.
We ask that all goods are checked over before signing receipt from the courier and please sign the delivery note as damaged if there is any sign of damage on the packaging.
No claims can be made, or replacement items requested if the product has been cut, used or installed, or if the product is not returned in its original packaging.
If the product has been damaged in transit or is faulty, firstly please email us photographic evidence of the damages and what the products were and how many were damaged or faulty along with your order number. No claims can be processed without all the information and photographic evidence requested. No claims can be processed for goods that have been signed for as received in good condition, ‘Unchecked’ will not be accepted as the shipping company will not accept this. All damages and faults must be reported within 14 days. Exceeding this time may result in your claim being denied. This does not affect your statutory rights. We strongly recommend you check for any damages / faults with your order before organising any installation contractors. Resolvio Ltd will not be responsible for any costs incurred.
Failed Deliveries:
If a failed delivery results in the cancellation of your order instead of an arranged re-delivery, your order will be refunded minus a carriage fee of shipping to cover the cost of the initial delivery.
IMPORTANT INFORMATION
Hiring tradespeople: We strongly recommend that you do not book a fitter or tradesperson until you have received your delivery and are happy with your order. We cannot be held responsible for any third-party costs or charges incurred due to non-delivery of an order, or orders that have not been checked on delivery.
Delivery timescales: While we always aim to deliver your order on time, please note that all timescales are estimates and occasionally deliveries can take longer than the timeframe quoted above due to external factors within the transportation and haulage industries. We cannot be held responsible for delays outside our control, but we will contact you as soon as possible to let you know and take any reasonable steps to minimise the inconvenience it may cause you.
In the very rare event that your order is not delivered within 30 days of the order date, you are entitled to ask for a refund or replacements to be sent out as per Distance Selling Laws
